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RETURNS & EXCHANGES Most new, untouched, unopened items may be returned within 7 days of the date of delivery for a full refund, less outbound shipping costs. Buyer assumes responsibility for all return shipping costs, unless return is a result of incorrect shipment or defective item. Lunar Music Supply reserves the right to refuse any return if item is not in new, untouched, or unopened condition. Some products are not returnable under any circumstances such as amplifier tubes, instrument pickups, guitar & bass strings, drum heads, drum sticks, software, books, earbuds, earplugs, microphones, reeds, harmonicas as well as any other products designed to come in contact with the mouth or ears due to sanitary concerns.